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Customer Team Member

Rendlesham

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Job ID 1070859 Job category Food Stores Hours per week 12 Closing date 28-08-2026 Salary £13.04

Customer Team Member

Location: Former Sports Centre Sycamore Drive, Woodbridge, IP12 2GF

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: 5:45am to 2pm, 2pm to 11pm, with flexible availability across the week to include at least 1 weekend shift. We’re happy to discuss additional availability further at interview.

Full, paid training provided

Apply easily from your mobile device by completing our assessments (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
Work with your team to keep the store running smoothly
Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
Promote Co-op Membership and support your local community

What you'll bring:

A genuine passion for helping people and delivering great customer service
The ability to work flexibly across a number of shifts and as part of a team
An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

Full training and career development resources
30% discount on all Co-op products in-store
Flexible access to your pay as you earn it
A pension scheme with up to 10% employer contributions
31 days of holiday (including bank holidays, pro rata for part time colleagues)
24/7 access to GP appointments, and colleague support programme
Cycle-to-work scheme
Market-leading policies to help you through life's big moments

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

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Whats nearby?

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Benefits

Holidays starting from 31 days holiday per year (includes bank holidays)
30% off Co-op branded products in our food stores
Pension with up to 10% employer contributions
Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
Services to support your physical, mental and financial wellbeing
Flexibility – we’ll aim to find a working pattern that fits your life
Endless career development opportunities including apprenticeships

Success profile

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

Customer Focus
Problem Solving
Communication
Empathy
Compassion

Who we are

At Co-op Funeralcare, we’re proud to support people during their most difficult moments.

This can be emotional work. But it’s also incredibly rewarding. Our Funeralcare colleagues work together to offer care and support to people experiencing grief. Whether you’re a Funeral Arranger, Funeral Director or part of our Funeral Service Crew, you’ll need to be compassionate and dedicated to helping others. Your empathy and sensitivity will not only aid people in their time of need, but also help you to build a deeply fulfilling career.

Our culture

Smiling at work is easy when you see the difference you make. And our funeralcare colleagues take pride in positively impacting our communities

At Co-op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders.

Individual in a white shirt, tie, and dark vest sits in an office with papers pinned to the wall and a computer screen visible to the right.

We’re all in this together and at Co-op, we always look out for each other.

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We’ll do all we can to help you create a great work/life balance.

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If you experience abuse or harassment in the workplace, we’ll support you.

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Your manager won’t solve all your problems, but they’ll understand and empower you.

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Find out about our roles

A career with Co-op Funeralcare could take you in a number of different directions, including management, embalming or a role in our support functions. You could even progress into another Co-op business area like Retail, Legal Services or Insurance.

Our Funeral Service Crew help with the funeral and care for the deceased. You’ll work closely with your team to provide a seamless, sensitive service. And you don’t need experience – just a full UK driver’s licence. We’ll give you all the support you need to help build your career with Co-op Funeralcare.

Our Funeral Arrangers are the first point of contact for clients. They get to know clients’ needs and help them plan their funeral. You’ll need empathy and great customer service skills because your clients will look to you for help, support and advice. We’ll teach you everything else you need to do the job through our training and support.

As a Funeral Director, you’ll spend most of your time with families, supporting them through the funeral arrangements. You’ll manage your own time and build strong, trusting relationships. We’ll give you all the support and training you need to develop your team and deliver a thoughtful service that works for our clients, and our business. Here, you’ll discover job satisfaction you never thought possible.

These are management roles. Our Care Logistics Managers focus on the co-ordination of funerals and the line management of operational teams, making sure all resources are in the right place at the right time. Funeral Services Managers look after multiple branches, making sure funeral services are consistently delivered to the highest possible standards.

Becoming an Embalmer isn’t a common career choice, but it is an incredibly rewarding one. Embalmers help preserve and restore deceased people, creating a peaceful and lasting image for their family and friends. It’s a highly skilled and technical role, for which you need an official BIE qualification. If don’t hold this qualification, you can enrol on our embalmer apprenticeship.

Our apprenticeships are open to everyone. As a Level 2 Funeral Team Member, you’ll develop your funeral arranging skills, learning how to deliver them with care and compassion. At Level 3, you can learn how to become a funeral director. Or you can become an embalmer with our Level 5 Embalmer programme, or progress to managerial roles with our degree apprenticeships. There are all kinds of ways you can progress in this role. Find out more on our apprentice hub.

Our application process

Every application process at Co-op is unique, but you’ll always experience 4 key stages.

Applying for a job

You can apply for a job with us quickly and easily on your laptop or phone. It doesn’t matter what you’ve done before or if you have little experience — it’s all about matching our values and bringing your passion, motivation and capabilities to your new role.

You don't need a CV to apply for a Funeralcare role at Co-op. We think that empathy and compassion are more important than experience and qualifications.

Online assessment

As part of your application you’ll need to complete an online assessment which will measure how well your behaviours, values and motivations match up to this role. It will take around 20 minutes to complete.

Interview

If you pass your online assessment and short phone call, you’ll be asked to come to one of our Funeralcare homes for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

Your decision

If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. There will then be a round of pre-employment screening, including background checks. Once all confirmed, this will start your journey into our Co-op.

Apply

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Build your CV, practice interview techniques and psychometric tests, or take quizzes on ability, motivation, personality and resilience. It’s all designed to help you develop your skills and build your career.

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