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Customer Team Leader

Carnwath

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Job ID 1070831 Job category Food Stores Hours per week 39 Closing date 28-08-2026 Salary £14.48

Customer Team Leader

Location: 79 Main Street , Carnwath, ML11 8HH

Pay: £14.48 per hour

Contract: 39 hours per week + regular overtime, 9 month temporary contract, full time

Working pattern: varied shifts including early mornings (store opening 5:30am), afternoons, late evenings (store closing 10pm) including at least 1 weekend shift, to be discussed at interview

30% colleague member discount in store - see below for more benefits

Apply easily from your mobile by completing our assessments - no CV needed!

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you’ll do

Own the day-to-day running of the store by leading the team on your shift
Motivate, coach, and support your team to deliver great service and efficient operations
Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
Support store performance through merchandising, stock accuracy, and HR processes
Champion Co-op through community engagement and membership growth

What you'll bring:

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;

Passion for people and leadership
The ability to work flexibly and lead by example
Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

Full training and career development resources
30% discount on Co-op products in store
Flexible access to your pay as you earn it
Up to 10% pension contributions
36 days of holiday (pro-rata, including bank holidays)
24/7 access to GP appointments, and colleague support programme
Cycle to work scheme
Market-leading policies to help you though life's big moments

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

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Whats nearby?

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Benefits

Holidays starting from 31 days holiday per year (includes bank holidays)
30% off Co-op branded products in our food stores
Pension with up to 10% employer contributions
Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
Services to support your physical, mental and financial wellbeing
Flexibility – we’ll aim to find a working pattern that fits your life
Endless career development opportunities including apprenticeships

Success profile

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

Customer Focus
Problem Solving
Communication
Empathy
Compassion

Who we are

At Co-op Funeralcare, we’re proud to support people during their most difficult moments.

This can be emotional work. But it’s also incredibly rewarding. Our Funeralcare colleagues work together to offer care and support to people experiencing grief. Whether you’re a Funeral Arranger, Funeral Director or part of our Funeral Service Crew, you’ll need to be compassionate and dedicated to helping others. Your empathy and sensitivity will not only aid people in their time of need, but also help you to build a deeply fulfilling career.

Our culture

Smiling at work is easy when you see the difference you make. And our funeralcare colleagues take pride in positively impacting our communities

At Co-op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders.

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We’re all in this together and at Co-op, we always look out for each other.

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We’ll do all we can to help you create a great work/life balance.

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If you experience abuse or harassment in the workplace, we’ll support you.

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Your manager won’t solve all your problems, but they’ll understand and empower you.

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Find out about our roles

A career with Co-op Funeralcare could take you in a number of different directions, including management, embalming or a role in our support functions. You could even progress into another Co-op business area like Retail, Legal Services or Insurance.

Our Funeral Service Crew help with the funeral and care for the deceased. You’ll work closely with your team to provide a seamless, sensitive service. And you don’t need experience – just a full UK driver’s licence. We’ll give you all the support you need to help build your career with Co-op Funeralcare.

Our Funeral Arrangers are the first point of contact for clients. They get to know clients’ needs and help them plan their funeral. You’ll need empathy and great customer service skills because your clients will look to you for help, support and advice. We’ll teach you everything else you need to do the job through our training and support.

As a Funeral Director, you’ll spend most of your time with families, supporting them through the funeral arrangements. You’ll manage your own time and build strong, trusting relationships. We’ll give you all the support and training you need to develop your team and deliver a thoughtful service that works for our clients, and our business. Here, you’ll discover job satisfaction you never thought possible.

These are management roles. Our Care Logistics Managers focus on the co-ordination of funerals and the line management of operational teams, making sure all resources are in the right place at the right time. Funeral Services Managers look after multiple branches, making sure funeral services are consistently delivered to the highest possible standards.

Becoming an Embalmer isn’t a common career choice, but it is an incredibly rewarding one. Embalmers help preserve and restore deceased people, creating a peaceful and lasting image for their family and friends. It’s a highly skilled and technical role, for which you need an official BIE qualification. If don’t hold this qualification, you can enrol on our embalmer apprenticeship.

Our apprenticeships are open to everyone. As a Level 2 Funeral Team Member, you’ll develop your funeral arranging skills, learning how to deliver them with care and compassion. At Level 3, you can learn how to become a funeral director. Or you can become an embalmer with our Level 5 Embalmer programme, or progress to managerial roles with our degree apprenticeships. There are all kinds of ways you can progress in this role. Find out more on our apprentice hub.

Our application process

Every application process at Co-op is unique, but you’ll always experience 4 key stages.

Applying for a job

You can apply for a job with us quickly and easily on your laptop or phone. It doesn’t matter what you’ve done before or if you have little experience — it’s all about matching our values and bringing your passion, motivation and capabilities to your new role.

You don't need a CV to apply for a Funeralcare role at Co-op. We think that empathy and compassion are more important than experience and qualifications.

Online assessment

As part of your application you’ll need to complete an online assessment which will measure how well your behaviours, values and motivations match up to this role. It will take around 20 minutes to complete.

Interview

If you pass your online assessment and short phone call, you’ll be asked to come to one of our Funeralcare homes for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

Your decision

If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. There will then be a round of pre-employment screening, including background checks. Once all confirmed, this will start your journey into our Co-op.

Apply

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Build your CV, practice interview techniques and psychometric tests, or take quizzes on ability, motivation, personality and resilience. It’s all designed to help you develop your skills and build your career.

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